Shipping policy

Shipping policy

Last updated: 21 September 2026

1. Delivery areas and costs

We deliver across the United Arab Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain) and to the other GCC countries (Saudi Arabia, Qatar, Kuwait, Bahrain and Oman). All orders are shipped from the United Arab Emirates. The delivery costs applicable to your address are shown in the cart and at checkout before you confirm your order.

2. Order preparation

Orders are prepared within 1 working day. Each solid fragrance is checked and sealed before shipping.

3. Delivery times

Delivery times, including preparation, are:

  • United Arab Emirates: 1 to 3 working days from confirmation of your order
  • Other GCC countries: 5 to 8 working days from confirmation of your order

These times are indicative and may be extended during busy periods, public holidays, customs inspections or events beyond our control.

4. Payment on delivery

Cash on delivery is available where offered at checkout. Please have the exact amount ready for the courier. Our courier may contact you by phone or WhatsApp to confirm the delivery; an order that cannot be confirmed or delivered after several attempts may be cancelled.

5. Tracking

As soon as your order ships, you receive an email or SMS/WhatsApp message containing your tracking link.

6. Customs duties and taxes

Orders delivered within the United Arab Emirates are not subject to any additional charge. Parcels shipped to other GCC countries may be subject to customs duties, import VAT and clearance fees in the destination country. These charges are the responsibility of the recipient and are collected by the carrier upon delivery. If a parcel is refused for non-payment of these charges, the return costs and any customs fees will be deducted from the refund.

7. Delivery address

You are responsible for the accuracy of the address and phone number provided. If an incomplete or incorrect address results in the parcel being returned, re-shipping costs will be charged to you.

8. Heat and storage

Our solid fragrances are wax-based balms. Please collect your parcel promptly and do not leave it in a car, a mailbox or in direct sunlight. A balm that has softened in transit will set again at room temperature without affecting its scent or performance. If your product arrives damaged, see section 9.

9. Receiving your parcel

Check the condition of the parcel upon delivery. If the parcel or product is damaged, contact us within 48 hours with photos at contact@solid-fragrance.ae. After this period, no transport-related claim can be taken into account.

10. Lost parcel

If the tracking shows no progress for more than 10 working days, contact us: we will open an investigation with the carrier and, if the loss is confirmed, we will re-ship your order or refund you in full.

11. Returns

You have 14 days after receipt to return an unopened, unused item. See our Return & refund policy.

Contact

SOLID – Solid Fragrance, operated by TF.MARKETING FZE LLC – Ajman Free Zone, Ajman, United Arab Emirates
Email: contact@solid-fragrance.ae