Terms of service

Terms of sale

Last updated: 21 September 2026

Article 1 – Purpose and scope

These Terms of Sale ("Terms") govern all distance sales of products concluded between TF.MARKETING FZE LLC, a free zone company registered with the Ajman Free Zone Authority, Ajman, United Arab Emirates ("the Seller" or "we"), operating the online store SOLID – Solid Fragrance at solid-fragrance.ae ("the Site"), and any natural or legal person placing an order on the Site ("the Customer" or "you").

Any order implies unreserved acceptance of these Terms, which the Customer acknowledges having read before confirming the order. The Seller reserves the right to amend the Terms at any time; the applicable terms are those in force on the date of the order.

Article 2 – Products

The products offered are alcohol-free solid fragrances (wax-based perfume balms) presented in refillable compacts, together with refills, discovery sets and related accessories. The essential characteristics of each product (scent family, notes, size, ingredients) are described on the product page.

Some fragrances are described as "inspired by" well-known perfumes. These are independent compositions created by SOLID: they are not the original fragrances, and SOLID is not affiliated with, sponsored by or endorsed by the perfume houses mentioned. Third-party names are used solely to help the Customer identify an olfactory family.

Photographs are as faithful as possible but are not contractual; slight differences in shade or texture may exist. Longevity and scent perception vary from one person to another depending on skin type, climate and application; any duration of use mentioned on the Site is an average estimate and not a guarantee.

Precautions for use: for external use only. Avoid contact with eyes and damaged skin. We recommend a patch test before first use; discontinue use if irritation occurs. Keep out of reach of children. Store in a cool, dry place away from heat and direct sunlight.

Article 3 – Prices

Prices are shown in UAE dirhams (AED) or in the currency displayed on the Site, inclusive of all taxes where applicable. Delivery costs are shown before final confirmation of the order.

For deliveries outside the United Arab Emirates, customs duties, import taxes or clearance fees may be charged by the destination country. These charges are the sole responsibility of the Customer and are neither collected nor controlled by the Seller.

The Seller reserves the right to change its prices at any time, it being understood that the applicable price is the one displayed at the time the order is confirmed.

Article 4 – Ordering

The ordering process comprises the following steps: selecting products and adding them to the cart, checking the cart, entering contact details and the delivery address, choosing the delivery and payment method, accepting the Terms, then confirming the order. A confirmation email summarising the order is sent to the Customer.

The Seller reserves the right to refuse or cancel any order in the event of a previous dispute with the Customer, suspected fraud, repeated refusal of cash-on-delivery parcels, an obvious pricing error or product unavailability; in such cases, any sums paid are refunded in full.

Article 5 – Payment

Payment can be made online at the time of ordering using the methods offered at checkout (Visa, Mastercard, American Express, Apple Pay, Google Pay or any other method displayed), or by cash on delivery where this option is offered at checkout. Online transactions are secure and processed by our payment provider; the Seller never has access to the Customer's full card details. For cash-on-delivery orders, the full amount is payable to the courier upon delivery, and the sale is final once payment has been received.

Article 6 – Delivery

Products are shipped to the address provided by the Customer when ordering. Indicative delivery times, including preparation, are 1 to 3 working days within the United Arab Emirates and 5 to 8 working days to other GCC countries. Full details (areas served, tracking, customs) are set out in our Shipping policy.

The Customer must check the condition of the parcel upon receipt and report any anomaly (damaged parcel, missing or damaged product) within 48 hours to contact@solid-fragrance.ae, with supporting photographs.

Article 7 – Returns

The Customer has 14 days from receipt of the product to return an item without having to give a reason. As our products are cosmetics applied to the skin, only items that are unopened and unused, with their original seal intact and in their original packaging, can be returned. Return costs are borne by the Customer. Full details are set out in our Return & refund policy.

Products that have been unsealed after delivery cannot be returned for hygiene and health-protection reasons, except in the event of a defect or an error on our part.

Article 8 – Conformity and defects

If a product is defective, damaged in transit or does not match the order, the Customer may request a replacement or a full refund by contacting us within 48 hours of receipt at contact@solid-fragrance.ae, attaching the order number and photographs. This applies without prejudice to the statutory rights the Customer benefits from under the consumer-protection law of their country of residence.

Article 9 – Liability

The Seller cannot be held liable for non-performance or improper performance of the contract attributable to the Customer, to the unforeseeable and insurmountable act of a third party, or to force majeure, nor for any damage resulting from use of the products contrary to the precautions for use. The Seller's liability is in any event limited to the amount of the order concerned.

Article 10 – Intellectual property

All elements of the Site (texts, images, videos, logos, product names) are protected by intellectual property law and are the property of the Seller or used under licence. Third-party perfume and brand names mentioned on the Site belong to their respective owners and are used for descriptive and comparative purposes only. SOLID is an independent brand with no connection to those owners.

Article 11 – Personal data

Data collected when ordering is processed in accordance with our Privacy Policy.

Article 12 – Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, without prejudice to the mandatory consumer-protection provisions applicable in the Customer's country of residence. In the event of a dispute, the Customer is invited to contact our customer service first in order to seek an amicable solution. Failing that, the dispute will be submitted to the competent courts of the United Arab Emirates.

Article 13 – Contact

SOLID – Solid Fragrance, operated by TF.MARKETING FZE LLC – Ajman Free Zone, Ajman, United Arab Emirates
Email: contact@solid-fragrance.ae – Contact form